As a Enterprise UI Designer at Talkdesk, you will be a key member of the Product and Design group. In this hands-on role, you will work closely with product owners, developers, and designers to create intuitive, easy-to-use experiences for people around the world. You will act as a designer, problem solver and customer advocate ensuring we deliver products that make work life better.
BA/BS/MA/MS/Ph.D. degree in Design, Human Computer Interaction (HCI), or Cognitive Psychology from a top university or equivalent experience
5-7+ years experience as a UX / product designer for consumer or enterprise-grade software company
Strong portfolio that showcases the breadth of your work with details of your role on each project—from the initial concept to design delivery
Proven track record of working in cross-functional teams (e.g., designers, PMs, engineers), influencing product direction with actionable insights
Integrating qualitative and quantitative learnings about our users and our business to propose thoughtful, user-centered features, flows, and interface designs
Designing applications and interactions from sketches to wireframes to high-fidelity mockups across various platforms (iOS, Android, Windows) including an understanding of responsive web design
Applying a broad spectrum of hands-on skills including stakeholder interviews, storyboarding, facilitating workshops, prototyping, and usability testing
Working with Agile, lean and iterative development processes
Conducting user tests with rapidly evolving prototypes (e.g. paper, Invision, etc.) and iterating based on feedback
Defending design decisions as well as listening and incorporate feedback into the designs
A knack for UI copy and persuasive writing is a plus
Experience designing for enterprise or business software is a plus
Designing and conducting usability tests on various types of prototypes (e.g. paper, live, etc.)
Familiarity with statistical concepts (e.g., sampling) and methods (e.g., descriptive, inferential) and/or other data science-related analysis
Would you like to join one of the fastest growing startups in the world? Talkdesk a recent DEMO Traction Award Winner is the world’s leading cloud-based call center software provider. We have awesome investors, are in a $22B market that is ripe for disruption and have an impressive roster of customers including Box, Dropbox, Anki, DoorDash, Edmunds and Qualis. We’re looking for a world-class User Experience Designer to help us continue on our hyper-growth trajectory and shape the future of Talkdesk.