EMPREGO.pt - Carreiras de Sucesso

Tempo Inteiro
1 vaga

The Network Service Desk Engineer will be part of the Managed Services team that provides 24x7 monitoring, operations and support services. The successful candidate should be a self-starter, who will proactively find and address issues and will become a leader within the Service Desk. The individual must be comfortable working in a very fast paced, busy environment in the rapidly growing monitoring & managed services industry.

Responsabilities Included:
Network monitoring and utilization reporting

Create tickets using ticketing procedures and follow escalation procedures

Handle direct customer calls and raise tickets

Incident validation Alarm verification (i.e. log into devices once an alarm is received to ensure it’s not a false positive)

Collect vital stats on each device (differs by device) and provide reporting

Troubleshooting of LAN/WAN issues including switching, routing VLAN, trucking

Open cases with 3rd party vendors (ISP, Cisco TAC, Palo Alto)

Tickets follow up

Resolve escalated issues from other shift engineers

Troubleshoot complex LAN/WAN issues

Diagnose issues on routers/switches/gateways/firewalls etc.

Perform Logical Moves, Adds and Changes for IPT devices

Coordinate with ISPs and vendors on bandwidth and hardware issues

Perform upgrades and maintenance of network devices

Escalate to senior engineers

The Support Engineer will be a professional with at least 2-5 years of network monitoring and support experience. Candidates must be able to work weeknights and weekends with mínimal supervision. In this role, it is important to communicate effectively with all levels of technical and managerial staff and to recognize a problem and correct it before it escalates. Individual must have good phone communication skills, the ability to effectively interface with clients, have technical writing skills for documentation purposes and a strong sense of responsibility to meet schedule requirements and support clients.

Responsabilities Included:
Cisco/TCP/IP knowledge and basic knowledge of routing and troubleshooting

Cisco CCNA is required

Bachelor’s Degree Desired

Palo Alto, Riverbed experience

Experience with Servers, routers, switches, hubs, firewalls and networking equipment

Experience with MPLS, Frame Relay, T1, and DSL

Experience with Windows 2003/2008 and Internet troubleshooting skills

Understanding of Virtual Private Networks

Previous Experience working in a Network Operations Center is strongly desired

Experience with CA Spectrum or other enterprise management systems is desired

Strong Communication Skills

Team work ability

Task oriented

Wireless Networking


Connectivity (VPN,T1, DS3, MPLS, DSL, BGP)

Submit Application Form to apply. Applications must be sent with CV in English with head shot photo.