Be part of it
This client is an international outsourcing organisation that represents some of the most well known brands in the world. It is an amazing company to be a part of and regularly features on Portugal best places to work lists. They highly value their employees as is evident from the amazing perks that they offer. You will be working with a diverse team of motivated and enthusiastic Social Media Sales Agents in a great location for an incredible company, representing world renowned brands so what are you waiting for?
Within this organisation you will have the responsibility of managing a team of approximately 15 Sales Agents. You will prepare training materials and be responsible for the development of the team. This will require an individual with strong leadership and motivational skills who wants to expand their international business experience with a global company. Some of your daily tasks will include:
-Managing and monitoring your teams success and continuous improvement
-Ensuring that the team meets and exceeds targets set by the organisation
-Monitoring your teams productivity and quality KPI’s to ensure that they are contributing adequately
-Dealing with any problems or issues your team members might be facing and ensuring that company procedure is being followed when dealing with these issues
-Managing your team within a target driven environment and promoting motivation and position team spirit
-Providing regular reports and updates to Managers on how your team is improving
-Monitoring team performance and coming up with ideas and suggestions for improvement on productivity and quality
-Fluency in both French and English
-Previous Management experience in a Contact Centre environment
-Good knowledge of Marketing and/or Digital Marketing would be a bonus!
-Previous experience developing action plans for continuous improvement would also be a bonus
-Excellent negotiation skills
-Ability to work well in a target driven environment and motivate your team to do the same
-Highly IT literate with a good knowledge of MS office applications
-Excellent leadership skills with the ability to coach and motivate a team
-Ability to make decisions quickly when in stressful situations or under a lot pressure
Up for the adventure?
Then get on touch with us today, we can’t wait to hear from you!
**-No probation period so bonuses are available from the outset
-Variety of bonuses available
-Subsidised foundation language courses available (Portuguese and Spanish)
-Numerous subsidised social activities
-Access to companywide parties/networking opportunities
-Annual return airline ticket
-Subsidised accommodation in local area
-Opportunities for growth within the company
**A relocation package will be provided for any successful candidates coming from a different country. This would include:
-Reimbursement of initial flight to Lisbon
-Access to support from both the company and the Delegate team