Credit Controller Collection for all English, French, Portuguese and Spanish clients Cash Application/Reconciliation Analyse customer account and credit limit Answer to customer queries by phone and email escalate issues in a proactive way Compliance with internal policies and SOX for Audit Propose Account reconciliations Reporting according to requests Support legal Issues Supporting and organizing the team tasks Implementing new actions and process improvement Working with locked orders and revision of credit limit Processing refunds for private and public customers Providing training to new starters Assist to Audit Requests Team Diagram and task organization Set up new projects Providing support to team members Coordination and escalation to other departments as sales, VAT Team, billing team…

Collection for French Market – Credit Controller Cash Application/Reconciliation Analyse customer account and credit limit Answer to customer queries by phone and email escalate issues in a proactive way Compliance with internal policies and SOX for Audit Propose Account reconciliations Reporting according to requests Support legal Issues Supporting and organizing the team tasks Implementing new actions and process improvement Working with locked orders and revision of credit limit Processing refunds for private and public customers Providing training to new starters Assist to Audit Requests Team Diagram and task organization Set up new projects Providing support to team members Coordination and escalation to other departments as sales, VAT Team, billing team…

Responsible for collection of French market customers (B2B), collecting past due invoices ensuring customer payment due are received and up-to-date - Implementing new actions to improve process - Handling SEPA customers - Account Receivable responsible, cash applications, identity payments for cash posting to AR accounts, researches and identify unapplied cash payments; receive and allocate all payment to invoice -Work very close with sales administrations and accountant, reconciliation of Customer Statements, resolve discrepancies, escalate issues in a proactive way -Query/dispute handling and complaints management - Document collection calls and related activity, documenting all collection activity - Prepare accurate reporting, create and analyse reports (AR Balances), taking action and improve reports - Suggesting any transfer to legal department, received and give inputs to initiate legal action - Customer Data maintenance

- Responsible for collecting past due invoices, ensuring customer payment due are received and up-to-date for French and Portuguese market (B2B), - Document collection calls and related activity, documenting all collection activities - Prepare accurate reporting - Identity payments for cash posting to AR accounts, researches and identify unapplied cash payments - Meet assigned targets (meet every month) - Escalate issues in a proactive way; - Query/dispute handling and complaints management - Preparation and distribution of dunning letters - Support Market specialist on short-pays, update and provide information on customers’ accounts

Mediaçao e Comercializaçao Seguros,

Formaçao