Ana Luísa Andrade

Ana Luísa Andrade

Operations Specialist at Farfetch

Operations Specialist at Farfetch - Responsibilities: Communicate with brands and help them create the best operational service for the new website.

Operations Specialist - Black & White

Farfetch
- Agora

Main Responsibilities: Communicate with brands and helping them define the services they will be offering on their website; Coordinate the operational set-up with the several departments involved in each project; Support the brands when their e-commerce operations start.

Project Manager

STEF
- (1 ano 4 meses)

Responsibilities: New warehouse software implementation and process improvement. Participation in the migration process throughout different STEF agencies across Iberian Peninsula.

Logistics Account Manager

STEF
- (1 ano 1 mês)

Responsibilities: Clients management and contact, team management, processes optimization

Trainee

STEF
- (2 anos 7 meses)

Cooperation in several areas of the Company: - Costumer Service of STEF Portugal - Responsibilities: Participation on the implementation of a new Contact Center model, analysis of results and indicators of the Company; - STEF representative at Algarve - Responsibilities: Give support to the Company's operation during the summer operation at Algarve, guarantee the Clients satisfaction; - Logistics Department - Responsibilities: Costumer contact; Optimize processes. - Development of the Department of Internal Communication - Responsibilities: Developing an Internal Communication Plan for STEF Portugal.

Master in Business Administration and Management

INDEG / IBS / ISCTE Business School
- (1 ano)

Focus on Business Administration

Business Administration and Management

Hochschule Pforzheim
- (5 meses)

ERASMUS at Pforzheim University - Germany

Human Resources Management

INDEG/ISCTE Business School
- (2 anos 9 meses)

A door to access the Management World. A door focused on the main asset: People.

1Self Motivated
2Willing to Learn
3Determination
4Team player
5Proactive

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