Description
Intro - Web Hosting Support Technician.
We are a web hosting company focusing on web hosting, dedicated servers and VMcloud servers. Looking to hire a 2nd level support technician primarily focusing on supporting our shared web hosting clients who host websites on our cPanel shared web hosting servers.
Previous experience in the shared hosting industry of at least 2 years is a must. Certifications would be advantageous (cPanel university).
Due to Covid; work from home is an option provided you have a quiet work area, stable internet and a diligent work ethic requiring little supervision.
Duties and Responsibilities
- Customer support through various channels which include ticket, phone and live chat.
- Website troubleshooting by analyzing logs, checking file and directory permissions and ownership etc.
- Weekly system health checks including backup health, OS updates etc.
- Opening tickets and coordinating solutions through 3rd party software suppliers while keeping clients updated on progress.
- A firm grasp of the Linux command line environment and its commands.
- Setup and deploy new shared hosting servers.
- Hosting content migrations internally and from external providers (FTP, SSH, DNS, Registrars, cpmove, mail sync)
- Mail client setup and troubleshooting for mobile and desktop.
- Reliably perform your duties and maintain a respectable manner with clients at all times.
Skills Required:
- Thorough knowledge of DNS and its various entry types.
- Hands-on experience with cPanel, WHM and WHMCS
- How to safely SSH into a server, and perform careful execution of various SSH commands.
- 2 years+ work experience in the hosting industry.
- Customer care - being able to keep a professional tone with clients and wanting to provide the best service possible.
- Knowledge of IP addresses, usable ranges and how subnets interact.
Skills that would be an advantage - Basic PHP skills
- Bash Scripting
- MySQL Queries
- Experience with KVM, Virtuozzo, OpenVZ, Proxmox.
Job Types: Full-time, Permanent