Description
North America OMS Case Manager - Operations Manager Our North America OMS Case Manager team is at the heart of developing sales processes and procedures for administering, fulfilling and communicating both online and offline orders. A bridge between sales and other operational functions, we use our peerless expertise to evaluate and implement improvements to order related programs and processes. Put simply, we make sure the process of getting our ground-breaking products and services to customers as simple and seamless as possible.Join us as a Manager on our North America OMS Case team inPanama to do the best work of your career and make a profound social impact.What youll achieveAs a NA OMS Case Manager - Operations Manager, you will direct a team of Sales Support Analysts, who enable clients to maximize returns on IT investments, drive efficiencies and reduce costs. You will play a meaningful role in meeting customers needs, as well as crafting and maintaining a global portal for customer accounts.
You will build positive relationships, ensuring an outstanding experience for both our customers and our sales teams.You will: Provides assistance with more complex customer issuesProviFocus on delivering a positive customer experience, maintaining Dell standards and vision Oversee operational support for customers and partners in the related segment Provide guidance and strategy on customer order problems and deliver solutions Manage against KPIs and business metricsTake the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Heres what we are looking for with this role: Essential Requirements Strong leadership and team building skills Project management skills; organizational skills Comprehensive customer service skill Understanding of business environment; ability to analyze information and draw accurate conclusions Ability to lead, motivate and direct a teamDesirable Requirements Bachelors degree Typically requires 2+ years managerial/leadership experienceHeres our story; now tell us yoursDell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than, people, located in over locations around the world. Were proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.Whats most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life.
Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.