Account Director (Freelance)

The Account Director role sits in the Client Services team. This role is responsible for building and maintaining strategic brand partner relationships with the Company’s clients. The incumbent will be accountable for growing current and prospective client relationships. The role will work collaboratively with the Project Management team to deliver on-time, on-budget, profitable, high-quality deliverables for clients, ensuring overall client satisfaction.

Role Objectives

• Focus on financial forecast and planning for clients
• Manage client expectations, objectives and timelines on a day-to-day basis
• Problem solve with the client and draw on the ability to push back and deliver difficult news
• Understand client strategies, business problems/challenges and briefs, and translate these into briefs and internal review discussions
• Compile strategically-led, brand and business-problem relevant briefs and follow the operational process thereafter
• Remain up-to-date on clients’ brand (both locally and globally if applicable)
• Ensure that the Project Management team are tracking on timelines as forecasted and regularly update the client throughout the production process
• Schedule and manage all client briefs, client status meetings and client updates in a professional and timely manner
• Communicate progress, risks, expectations, timelines, milestones and other key project metrics to the Business Unit Director
• Ensure that client brief has been validated through a comprehensive understanding of the project requirements, objectives and deadlines
• Ensure that written briefs and confirmation of approvals have been obtained from client
• Contribute to creative concept development and pre/post-research (where required)
• Compile a thorough post project analysis, displaying all results and project outcome with recommendations going forward
• Ensure that the allocated existing client forecasted revenue target is achieved
• Assist in the development and delivery of the client retention strategy
• Develop a process for tracking and maintaining client satisfaction
• Identify and seek out new opportunities for the Company within existing ongoing/retainer clients and greater industry space
• Identify opportunities for campaigns and services that will lead to an increase in sales
• Close new business deals by coordinating requirements, developing and negotiating contracts, integrating contract requirements with business operations

Education/Qualification
- Relevant Qualification is a bonus (AAA/Red & Yellow/Marketing)

Work Experience
- 3+ Years' Agency experience
Experience in Client Services

Our Expectation

• Positively contribute to upholding the values of the Company
• Proactively problem solve
• Deal with internal issues within the Client Services team and bring closure if there is a conflict, escalating to the Business Unit Director only when necessary
• Build and maintain professional relationships with clients and colleagues
• Work at a dynamic pace with enthusiasm to reach the highest quality and seamlessly deliver the day-to-day requirements of our clients and the Company
• Remain adaptable and flexible in the face of unfamiliar or changing situations
• Be willing to work long hours where necessary to get the job done and don’t be afraid to ask for help if you are feeling overworked
• Be willing to have tough conversations - be open, honest and timely with feedback (provided always with respect)
• Appreciate, value, and seek input and ideas from all your colleagues
• Proactively share information, knowledge and skills across the Company
• Stay curious and constantly strive to develop your skills and craft
• Ensure that all required data is entered in the relevant Company operating system(s) and is accurate and complete
• Promote the company’s purpose and vision and ownership of its values and strategic objectives
• Be responsible for self-development and participate in the company performance development process
• Demonstrate a deep and genuine concern for the well-being and welfare of others

What we Offer

• To be part of the family and to work in a hard-working and fun environment
• To be challenged and stretched in your job; we have very high expectations but offer the support you need to deliver on these expectations
• To be provided training and development plans where needed to reach your goals
• A company that is passionate and commit to work life balance for all staff
• The opportunity to work with very interesting clients on interesting projects
• The opportunity to redefine what good looks like in the creative world - we will listen without prejudice and always work collaboratively
• Respect for you and your opinion; the opportunity to be authentic and to shine
• Quarterly goal setting and performance reviews to enable you to perform at your best