Description
Assist customers with deployment of SonicWall network security products like Firewall/IPS and VPN solutions. Provide technical solutions and workarounds for end users with their issues on respective product line. Owns customer issues from beginning to resolution (handles in place) Assists customers by diagnosing problems and providing resolutions for technical and service issues. Use troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts.
Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions. Recreates, identifies and provides input on unique or recurring customer problems. Focuses on delivering a positive customer experience according to SonicWall standards. Monitors and tracks issues to ensure accurate resolution.
Wire Shark, Netmon etc Routing and Switching knowledge will be added advantage French speakerEDUCATION AND EXPERIENCE Bachelor's degree in Computer Science/Information Sciences/ Electronic & Communications Engineering 0 - 1 years networking and network security support experience with solid understanding of LAN/WAN topologies and technologies In-depth knowledge of the network protocols: TCP/IP. Routing Protocols like OSPF, RIP, BGP, Firewall, IDS/IPS will be added advantage.SonicWall provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.