Shop Assistant

Wantech Shop Assistant

Introduction

To deliver service excellence through efficient customer service, and merchandising in store that leads to a positive customer experience.

Minimum requirements

Experience:

• Desirable: experience in a customer facing role within a retail/wholesale store operations environment.
  Education:

• Essential: Grade 12

• Desirable: Maths 50% and English 50% at Grade 12 level
  Competencies:
  Essential:

• Relating and networking

• Following instructions and procedures

• Delivering Results and Meeting Customer Expectations
  Desirable:

• Working with people

• Persuading and Influencing
• Planning and Organising

• Coping with Pressures and Setbacks
  Job Duties:
  Ensure excellent customer service is provided to both internal and external customers by means of:

• Smile and greet customers - be friendly, vibrant and energetic

• Build up a customer data base, ensure all customers are put onto the system - goal is to know top 100 customers by name.
• Handle all customer queries and complaints in a professional manner.
• Ensure consistent follow up on all outstanding customer queries
• Ensure each customer is assisted upon entering the store.
• Ensure thorough understanding of the customer’s needs and wants.
• Ensure the best customer service at all times.

Ensure excellent product knowledge through:

• Consistently updating yourself on all new products and existing products.
• Ensure thorough understanding of products and their use (sporting equipment).
• Keeping yourself abreast with the latest fashion trends.
• Knowledge of competitor activity.
• Ensure all products and correctly displayed in its category with correct codes and pricing.
• Ensure all merchandise is packed within the correct category.
• Be able to identify good sellers and slow sellers.
• Be able to cross sell and up sell with every sale.
• Be knowledgeable of all the different categories of stock.

Ensure effective implementation and execution of all company policies and procedures.

Ensure sale targets and budgets are achieved:

• Ensure correct understanding of daily, weekly and monthly sales targets.
• Ensure all sales targets are achieved.
• Cross sell and up sell with every sale.
• Demonstrate and display selling skills to enhance a sale.
• Minimize shrinkage.
• Ensure correct processes and procedures are followed during stock take at all times
• Ensure continuous profitability of the business, report any out of line areas/situations immediately.
• Ensure individual commitment.
• Ensure consistent and effective communication with all team players.

Job Types: Full-time, Permanent

Salary: R22.00 per hour

Education:

• High School (matric) (required)
  Experience:

• Retail/Wholesales: 2 years (required)

Language:

• English (required)
  Work Remotely:

• No