Description
¿Dónde trabajarás?:
Big multinational specialized in electronical and electrical manufacturing, currently going under a digital transformation and looking for keeping on growing in their Barcelona's Data Hub.
¿Qué harás?:
As a Service Delivery Manager (SDM) for Global IT Information Operations, you will be responsible for engaging with Business Relationship Managers and/or Business Partners to ensure business requirements are met, and the solution provided matches those requirements.
What will be your responsibilities?
- Partner with regional businesses for all IT Infrastructure / Digital Workplace related topics and represent Schneider Digital supporting the implementation of business and function strategy.
- Ensure efficient delivery of IT support, infrastructure, and digital workplace in line with Schneider Electric standards.
- Provide reviews on infrastructure/digital workplace project activities, global initiatives, and operational aspects to business partners across Schneider Digital.
- Where applicable, be integrated into the global Schneider Digital teams (e.g., practices, infrastructure, etc.)
- Perform initial infrastructure/digital workplace demand/project scope, cost, and value/benefit.
- Gather requirements for necessary infrastructure/digital workplace - what, when, and benefits, i.e., viability.
- Work with the business to prioritize demand in terms of value.
¿A quién buscamos?:
What qualifications will make you successful?
- University degree in information management, comparable qualification, or a similar qualification.
- At least 5 years of professional hands-on experience with operations and/or support in a fast-moving, highly critical, enterprise IT environment.
- Solid knowledge and understanding of ITIL best practices and the ability to convert this into daily operational improvement.
- Ability to prioritize time-sensitive assignments.
- Sense of ownership and accountability for assigned duties.
- Excellent written and verbal communication skills with a focus on customer satisfaction.
- Strong interpersonal communication skills.
¿Qué ofrecemos?:
- Permanent contract with the company.
- Competitive salary according to experience.
- Training plan and access to our training platform where you can develop your professional and personal skills
- Work-life balance, flexitime, etc.
- Flexible compensation plan: restaurant tickets, health, and life insurance, etc.
- Career path opportunities within a multinational company
- And more benefits per site!
¿Necesitas + info?:
Cristina Bonet Delgado
(+34) 915 90 04 31