Description
The above position is vacant at our CIT Parow Branch. The overall purpose of this position is to provide assistance with administrative responsibilities of the CIT Branch Manager.
Minimum Requirements:
- Matric certificate or equivalent
- Higher qualification in office administration/public relations is advantageous
- A clear criminal record
- Computer literate and proficiency in Microsoft Word, Excel, Powerpoint and Outlook
- At least 3 years’ administration experience
- Excellent verbal and written communication skills
Driver’s license is advantageous
Key Performance Areas (not totally inclusive):Performing administrative tasks
- Answering and screening all incoming calls, transferring calls to the appropriate source where applicable and taking messages
- Dealing with correspondence
- Handling requests and queries appropriately
- Assistance with preparing, maintaining and updating branch reports
- Escalating enquiries, compliments, complaints and providing feedback to clients as required
- Taking meeting minutes
- Diary management, scheduling appointments, running errands
Assisting with general office enquiries and office tasks
Core competencies:Self-development
- Communication skills
- Customer focus
- Taking initiative
- Time management
Ensuring confidentiality
Other Personality Attributes:Must be honest and reliable
- Must have excellent verbal and written communication skills
- Must be assertive
- Pay attention to detail
- Customer service and relations
- Ability to work without supervision
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.