Description
WHO YOU ARE
- You have amazing attention for details and can effortlessly juggle multiple competing priorities while keeping a smile on your face
- You have at least 2 years of direct OR indirect Leadership experience in a high-volume Sales, Retail or Customer Service environment
- Your customer service and sales skills are top notch - you can assess a customer’s needs quickly and sell them a solution, providing all sorts of support to aid them in their buying decision
- You are a total people-person and can strike up a conversation easily
- You have an obvious passion for IKEA products and design, as well as our Sustainability commitment
- You are totally cool working in a physically demanding, fast-paced, work environment
Please note, this leadership role will be working in our Self Serve Warehouse Department. The role is a mix of customer service and warehouse operations. This will be a physically demanding role. Both weekday and weekend availability are required for this role.
A DAY IN YOUR LIFE WITH US
- Be an IKEA Ambassador by understanding that you impact the customer experience by offering home furnishing solutions and answering questions relates to customers home furnishing needs.
- Generally, help our customers find their way around the store, so they can get what they need.
- Responsible for ensuring recovered product is put away properly, that your area is stocked and presentable visually, and that all shelf labels are clear and accurate
- Identify customer needs by asking insightful questions and advise them on the best solutions for their homes
- Stay current and knowledgeable about in-store specials, delivery options, product features and benefits
- Support your team with additional duties, as required
- This role will be working in our Self Serve Warehouse Department - role will include both customer service and warehouse operations
TOGETHER AS A TEAM
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
JUST SO YOU KNOW
In the IKEA world, this position is officially referred to as: Sales Self-Serve Team Leader
Please note, this leadership role will be working in our Self Serve Warehouse Department. The role is a mix of customer service and warehouse operations. This will be a physically demanding role. Both weekday and weekend availability are required for this role.
Please note: This position requires the submission of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.