Description
About the position
The Call Centre Consultant is responsible for customer engagement, customer service and sales generation through inbound and outbound telephone calls by providing expert advice and information relating to products, services and offers.
Objectives of this Role
- Customer retention, customer acquisition and sales generation through telesales while complying to Standard Operating Procedures
- Promote, market and sell products or services, and to close deals
- Meet sales and performance targets, achieve productivity levels and deliver top quality customer service standards
- Acquire a high-volume call and sales conversion rate
- Follow communication scripts and use knowledge base to generate interest and demand in the company's products, services and offers
- Identify and respond to customer needs by providing personalized service
- Evaluate enquiries and inquiries, and formulate viable solutions for customers
- Provide complete information on products, services and offers
- Maintain customer service etiquette and adopt professionalism, patience, and a people-first attitude
- Preserve ownership of the customer engagement throughout the lifecycle of the dialogue
Key Responsibilities - Generating and processing sales orders, and acquiring a high conversion rate through successful customer engagement
- Handling a large volume of inbound calls in a timely and professional manner to generate sales
- Answering phone calls from customers professionally and responding to customer enquiries and inquiries objectively
- Accurately providing product and service information to customers comprehensively
- Addressing customer preferences and recommending cross-sell and up-sell options concisely
- Identifying and fulfilling customer requirements and requests precisely
- Accurately capturing customer and product information
- Handling and resolving customer complaints in respect of sales and service problems
- Identifying and escalating priority issues
- Creating and maintaining case management records for escalation and remedy
- Building customer confidence and positive relationships by ensuring professional customer service
- Maintaining quality results by adhering to standards and guidelines
- Performing applicable administration and service routines meticulously
- Marketing each product or service skilfully
- Complete understanding of sales and after-sales policies, procedures and guidelines
- Participating in educational opportunities and updating knowledge base in respect of sales methods, selling points, technical specifications, offers, new and existing product line and service information
Functional Obligations - Consistently make a good first impression
- Engage customers in dialogue that opens opportunities
- Commit to departmental and individual targets/goals
- Meet company expectations for excellent customer service
- Update contact
Salary: From R6,000.00 per month
Work Remotely:
- No