EMPREGO

IT Support Technician

Rubicon-Johannesburg, South Africa

About the IT Support Technician

We are looking for an experienced *IT Support Technician *for our Johannesburg, Linbro Park office. This role works closely with internal staff to ensure that all technical support issues are serviced and closed.

IT Support Technician responsibilities:
Basic IT Administration

  • Basic User administration / passwords
  • Office 365 basic setups
  • Printer support
  • ESET Antivirus Support
  • Networking Support
  • Boardrooms, Webcams and Microphones
  • Basic setups of all Rubicon Utilised Software
  • Testing and fixing faulty equipment
  • Analysing call logs to spot common trends and underlying problems
  • Working with outsource companies if the problem is more serious
  • Creating and Updating self-help documents for users
  • Supporting Staff on NetSuite
  • Management of staff account creation and permissions across the Rubicon ecosystem
  • Liaise with 3rd party suppliers to support the Rubicon ecosystem
  • Report and track on all assets deployed
  • Manage purchases and deployment of hardware and software with the team

Machine Setup and Deployment

  • Setting up, maintaining and upgrading company laptops and desktops
  • Installing Software packages required
  • Active Directory
  • Internet Connectivity and Security
  • Windows Updates and Settings
  • General security and support of devices / Asset management
  • Managing timing and communication with user - feedback to user throughout the process.
  • Occasional Travel to Branches

Networking / Firewall and Internet
- Support users on all WIFI, internet and firewall related queries. By logging calls with relevant service providers where required.

Role requirements are:

  • At Minimum a Matric/NQF4 equivalent
  • A relevant diploma or a MCSE certification would be advantageous.
  • Proven track record of at least 2-3 yrs in a similar position
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Basic MS Server experience preferred
  • Effective written and verbal communication skills
  • Presentable and professional
  • Driver's Licence and access to own vehicle (role requires travel between offices in Linbro Park and Hilltop)

Personal Competencies

  • Time management
  • Prioritization of tasks
  • Must be able to work under pressure
  • Meeting SLA's
  • Good communication and timeous feedback
  • Punctuality
  • Managing user expectations effectively
  • Professional conduct

About Rubicon Group:
Rubicon Group is a young, dynamic, and high-growth company operating in exciting markets. We are looking for smart, hard-working people with integrity to join us. One of our goals is to continually improve our business, and to that end, we are seeking people who enjoy a challenge, are keen to learn, take ownership, think critically, and provide new solutions on where we can improve. We offer a great work environment, market-related remuneration packages, and an opportunity to develop personally and within a team.

Rubicon Group is dedicated to advancing transformative technologies in emerging markets.

Our focus areas are sustainable technology, encompassing renewable energy and storage, e-mobility, intelligent lighting, and building management as well as industrial technology, comprising advanced factory automation, connectivity, and robotics.