Description
About the Sales Support Consultant - *Industrial Automation role*
We are continually looking for an experienced *Sales Support Consultants *for our Automation Division in Cape Town. This role works closely with the Sales Consultant to grow and promote the sale of Rubicon products and fulfill a supporting role for the sales consultant to prepare quotes, sales orders, delivery schedules, and all duties thereof
Sales Support Consultants responsibilities:
- Fulfill support functions to sales consultant and their duties
- Manage and interpret customer requirements - speaking with clients to understand, anticipate, and meet their needs both electronically and via telephonic communication
- Prepare Quotes, Sales Orders, and Requisitions. Follow up on quotes, sales orders, and backorder reports
- Maintain awareness of pertinent client information, payment performance; communicate all client information that may affect company decisions to appropriate departments as required
- Schedule regular calls to customers
- Develop profitable and sustainable sales growth through engagement with current and potential customers within the assigned sales region
- Maintain high customer satisfaction ratings that meet company standards
- Close and grow sales through professional communication and interaction with current and potential customers and provide exemplary customer service throughout the sales cycle
- Establish and maintain productive, long term professional relationships with decision-makers at customer organizations and create action plans for follow-up; Key accounts could require monthly / weekly follow-up's
- Expand market awareness of our products and our industry experience by communicating features and benefits of our products and services effectively
- Maintain records of customer communications and contact information as required through Hubspot
Role requirements are:
- At Minimum a Matric/NQF4 equivalent
- Proven track record as a Sales Support Consultant
- Engineering technical sales support background an advantage
- Effective communication skills
About Rubicon Group:
Rubicon Group is a young, dynamic, and high-growth company operating in exciting markets. We are looking for smart, hard-working people with integrity to join us. One of our goals is to continually improve our business, and to that end, we are seeking people who enjoy a challenge, are keen to learn, take ownership, think critically, and provide new solutions on where we can improve. We offer a great work environment, market-related remuneration packages, and an opportunity to develop personally and within a team.
Rubicon Group is dedicated to advancing transformative technologies in emerging markets.
Our focus areas are sustainable technology, encompassing renewable energy and storage, e-mobility, intelligent lighting, and building management as well as industrial technology, comprising advanced factory automation, connectivity, and robotics.