Description
Nimbly is a Software as a Service (SaaS) company that helps organizations empower their frontline employees to do their jobs properly and consistently through a mobile app and a powerful dashboard.
By digitalising SOPs/ checklists, the solution helps clients in numerous industries deliver exceptional product quality & customer experience, maximize operational efficiencies, comply with numerous audit standards and grow revenue.
Built by passionate founders and VC backed, Nimbly enables best in class companies like KFC, 7-Eleven, Under Armour, and Cargill to be more agile, deploying digital routines for its front liners to deliver consistency of product quality and customer experience.
Nimbly is looking for a hands-on and proactive UX Writer to join our growing Product team. We value creative, self-driven individuals who care about the work they produce and the people they work with.
As a UX Writer, you will work with the product team to create a delightful user experience through your writing. You'll be the champion of users' experience by delivering relevant, innovative, and effective copy to help users navigate on the mobile and web-based product.
What you will do
- *Create *ID & EN copy that facilitates user navigation, onboarding, error messages, instructional materials, and other pieces of the complete user experience of existing or new products/features
Understand **the product briefs and user behaviour to provide a relevant, innovative, and effective copy
Participate **in the end-to-end design process with peer researchers, designers, and product and engineering teams
Proactively **provide copy improvements by identifying and troubleshooting copy bugs, leveraging data and user feedback, researching and analyzing industry trends and competitors
Develop **content guidelines and maintain its standards
Communicate **product releases, updates, and onboarding for internal and external users
Collaborate **closely and synergy with Product Managers, Researchers, Designers, Engineers, Data Analysts, Customer Success Team, Marketing, and other related stakeholders
What you will bring
- At least* 1-3 years of experience* as a UX Writer, preferably in the tech industry/digital platforms
Bilingual: Proficient in English and fluent in Bahasa ID
- Good knowledge of **design thinking framework or other frameworks that facilitates writing development
Good knowledge of writing fundamentals such as structured thinking, critical, and creative thinking in order to develop their writing output
Passionate **for delivering a delightful user experience, curious to know the users, able to empathize with them, and driven to discover and resolve their pain points
- Able to *articulate *the reasons behind every copy decision. Experienced in making writing decisions backed up by usability testing, data usage, and customer feedback is a plus.
- A *team *player **with excellent time-management and communication skills
- Able to provide a *portfolio *that showcases copywriting craft, preferably with the visual cues
Benefits at Nimbly
- Competitive net salary and generous company benefits
- Private insurance
- Remote work with flexible working hours
- Dynamic and fun working environment