Description
If you speak French at a professional level it is time to Explore an exciting opportunity as a Customer & Relationship Agent for a leading EU company in the consumer gift market!
This super exciting and growing company care about their staff and have a huge focus on internal progression and training! If you want to progress in your career, this is the place to start!
A day in the life on this fun and dynamic team!
- Strengthening our B2B partnerships as well as partner on-boarding,
- Support of the use of company processes, tools and generally ensuring that partners are in a position to work easily and efficiently.
- Provide a professional service to support customer & partners to be more self-efficient.
- Record specific details of customer & partner contacts & ensure actions taken on each and every case.
- Effective complaint handling to meet instant satisfaction.
- Ensure Partners are aware of the latest innovations as a means to driving partner engagement and satisfaction
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies and process.
- Work effectively with the team to deliver and exceed KPI’s for quality and quantity & to support brand development.
You - will be working in a partner service and support role, so will need excellent communication skills - verbal and written - in English (at ease on the phone) and also native French.
- Recent Customer Service experience (in a contact centre environment preferably) or B2B support experience with strong organizational, time management and problem solving skills and be someone who is Detail orientated
- The package on offer is competitive in the Lisbon market with a competitive base salary, daily food allowance, relocation assistance, healthcare, monthly massage & beauty treatments.
Salary: 10,493.00€ - 19,000.00€ per year