Description
Role Purpose:
The role is responsible for the product management of the DCB product. The role includes optimising current solutions and creating new billing value propositions that support DLS revenue streams but include other products and services in CBU and EBU that require the billing platform. The product manager will work with the technology team and other cross-functional units in DLS and Vodacom CBU, and EBU to create services that monetise the DLS billing platform.
Your responsibilities will include:
Product Management
Support the DCB product strategy and ensure all products are effectively managed across departments
Ensure product requirements are defined, provide inputs to business cases, supporting and defining business rules and ensuring customer journeys are defined, refined and compliant
Product lifecycle management of DCB products is key for revenue generation
Conduct market and competition analysis to ensure product features and functions are conducive to driving revenue
Support the localisation of services and ensure services provided are relevant to the market to drive adoption
Strategic Planning & Execution
Provide input to the strategic position and prioritisation of strategic objectives.
Support the development, execution and management of the DCB and Billing Enablement elements of the strategic plan
Constant and consistent review and revision of the strategic plan to ensure revenue targets are achieved through effective execution of the plan and successful delivery of its objectives
Partner Engagement
Develop partner-friendly engagement programs and content that support partners’ challenges and needs
Ensure consistent communication with partners and ensure partners are kept up-to-date on product releases or changes to existing products
Product escalations and customer support escalation management with Partners
Ensure Revenue Optimisation through product optimisation
Leadership and teamwork
Create a high level of employee engagement to deliver the leading customer experience in Vodacom
Actively manage relationships and alignment with technology and finance
Forge a close working relationship with all stakeholders across the business and develop product communities to share best practice and execute key initiatives
Matric is essential
A relevant 3 year commercial and/or financial degree
A minimum of 5 years related work experience is essential, of which a minimum of 5 years experience must be in direct carrier billing
Partner management and Product management experience is essential
Project management experience (Agile methodology) is required
The base location for this role is Midrand, Vodacom Campus
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organizational culture that recognizes, appreciates and values diversity & inclusion.