EMPREGO

Call Centre Consultant

Compsol-Port Elizabeth, South Africa

Job Description:
Job Purpose:
Provide excellent client service & support to Employers and Service Providers.

Key Performance Areas:
1. Call Centre

1.1. Telephonically register new IODs on eCOIDA or assist employers to register claims online.

1.2. Assist employers and SPs with any technical problems they experience whilst using eCOIDA.

1.3. Team viewer with employers and SPs in order to resolve problem or errors.

1.4. Provide training to employers on how to use eCOIDA.

1.5. Phone the CF call centre to request or confirm employer assessment related or claim related queries.

1.6. Follow up with CF on progress.

  1. Capturing of Employer Documentation

2.2. Capture and upload all old book documentation received from newly contracted employers;
2.3. Capture all IODs received from employers on the CF’s system.

  1. General Administration Support

3.1. Assist EAA with projects and TTD claims that must be submitted to Compensation Fund.

3.2. Ensure that you are aware of the rules and guidelines provided by the Company in your training manual.

3.3. Complete any special projects on instruction from Supervisor and/or Management.

Job Requirements:
Job Specification

  1. Ability to work in a team

  2. Ability to accurately process large volumes of paperwork

  3. Flexible to adapt to changes in daily routine on short notice

  4. Excellent telephonic communication skills

  5. Fluent in English. Afrikaans will be advantageous.

  6. Must be Computer literate - basic to intermediate knowledge of Word and Excel


Requirements:
1. Minimum Grade 12 (Matric) or equivalent qualification

  1. Internal applicants with active warnings will not be considered for promotions

  2. Applicants are required to have:
    a. a Minimum of 6 months internal experience in an administrative position dealing with Injury on duty claims; or


b. a Minimum of 12 months external experience in a call centre position or in an administration position dealing with injury on duty claims

  1. The recruitment process:
    a. Phase 1 - Technical skills Assessments - a minimum of 60% is required

b. Phase 2 - Interview & Possible Role Play