Store Manager- Sandton

Purpose of the Role

The purpose of the role is to ensure the store's profitability through focusing on the business drivers: - customer service - generation of turnover - operating expenses and losses - implementation of company standards - establishment and maintenance of effective people and process management practices.

KEY RESPONSIBILITIES

Customer Experience Delivery

• Implement customer service/journey strategy and processes with attention to proactive issue resolution and immediate corrective action on out-of-lines
• Ensure correct implementation of store layout, merchandising, signage, and visual displays
• Manage and maintain the stock pipeline to ensure that stock is displayed on the sales floor in accordance with the Company guidelines
• Ensure correct and timeous implementation of store's eventing, activations, and Company communications in accordance with Company standards
• Ensure appropriate staffing levels to support customer service requirements adhering to scheduling guidelines

Stock Management

• Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
• Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
• Oversee the overall maintenance of the stockroom to meet housekeeping standards.
• Authorize write offs, breakages, recalls and returns.
• Conduct weekly analysis and interpretation of all stock management reports to manage the store's performance
• Communicate with merchants on stock issues e.g., out of stocks, overstocks
• Ensure data integrity through effective stock control
• Ensure all Standard Operating Procedures are followed

People Management

• Encourage, implement, and reinforce the Company’s Values
• Ensure an open, motivated, and harmonious work environment
• Manage the performance of self and all direct reports (formally and informally), ensuring that regular feedback is given/received, coaching, and mentoring on performance is given/received to enable continuous improvement
• Be actively involved in own Personal Development Plan (PDP), develop such plans for all direct reports and ensure that the agreed development interventions are delivered
• Ensure that team members are developed to ensure succession plans for store roles
• Manage and execute EMT’s/training with staff as required
• Assist in the recruitment of new team members
• Induct new staff members
• Manage daily team/people issues (absenteeism, leave, time keeping)
• Manage and address misconduct of team members with support from line manager and HR

Budget & Financial Management

• Analyse budgets and projections
• Put a plan in place to achieve/exceed sales budget and achieve optimum expense ratios
• Implement ARC’s procedures of managing expenses, financial controls, store controls and increased profitability
• Ensure that store stockloss results are within Company norms with an effective stockloss action plan for the store which identifies and addresses all potential security risks within the store
• Ensure compliance to OHASA requirements
• Ensure that all Standard Operating Procedures are implemented and followed

Market Intelligence - Store

• Conduct regular environmental scans of competitor activities (price, product, layouts and promotions) and external socio-economic factors so that appropriate changes can be made to the business plans
• Ensure that all directives are executed in accordance with Company guidelines
• Ensure that the store delivers appropriate merchandise and services based on the store's specific customer profile and customer trends

Stakeholder Management

• Ensure customer experience standards are upheld and reinforced
• Build relationships with all levels of management, internal and external stakeholders
• CRM Management
• Drive increased customer data base (attraction of NEW customers)
• Manage in store customer complaints or concerns
• Provide feedback to Line Manager/customer team regarding any customer issues within stipulated timelines
  Administration and Reporting
• Conduct compliance checks of all defined processes and procedures (e.g. admin checks, store audits, visual audits, POS, security etc.); resolving and/or escalating non-compliance speedily
• Daily, weekly, monthly sales tracking sheets
• Analyse sales and competitor reports to identify trends and sales opportunities
• Store checklist submitted weekly/as required
• Submit store event report as required
• Provide ad-hoc reports, feedback and updates as required
  COMPETENCIES

ÿ Deciding and Initiating Action

ÿ Leading and Supervising

ÿ Working with People

ÿ Relating & Networking

ÿ Adhering to Principles and Values

ÿ Persuading and Influencing

ÿ Planning and Organising

ÿ Delivering Results & Meeting Customer Expectations

ÿ Coping with pressure and setbacks

Requirements:
Must have at least 5 year