EMPREGO

Patient Coordinator / Receptionist

Wellness Institute-Dubai, United Arab Emirates

CANDIDATE MUST BE ABLE TO JOIN IMMEDIATELY

To deliver exceptional Customer service to new and existing customers.

To provide the support necessary to ensure the registration process and enrolment in a manner that exceeds both internal and external customer needs and expectations.

Must be people oriented.

Will be responsible for general office management / Facilities management.

To perform as a receptionist and cashier.

Ensure customers are registered in a timely manner.

Coordinates booking of appointments to optimize schedules.

Will be responsible of procurement.

Will be required to produce operational reports.

POSITION QUALIFICATIONS:

  • High school graduate
  • English proficiency essential
  • Computer literacy, must be proficient in Microsoft Excel, Word and Outlook.
  • Customer service skills / experience
  • People oriented
  • Polite and respectful
  • Experience managing small teams
  • Previous cashiering experience will be a plus
  • Previous experience in Healthcare industry will be a plus
  • Previous experience in Hospitality will be a plus

Responsibilities:
Guests Registration

  • Register patients and members according to established protocols and standards.
  • Ensure the right entry of financial details for patients.
  • Ensure having updated patients details.
    Appointments Coordination
  • Schedule & book appointments appropriately as requested.
  • Remind patients regarding their appointments and Confirming through SMS and phone calls.
  • Handle reschedules and cancellation of appointments.
  • Screening patient information during telephone call regarding details.
    Cashiering
  • Ensures insurance & finance documentations are completed according to established criteria
  • Collect payment, issues receipts and complete designed cashier report.
  • Follow up on all cash outstanding, note all remarks & resolve late charges.
    Business Development
  • Support Business Development Department
  • Answer product and services enquiries over the phone
  • Contact potential patients to offer services.
    Operations Reports

Proficiency in Microsoft Excel Required

Proficiency in Outlook environment Required

ABLE TO JOIN IMMEDIATELY

FEMALE APPLICANTS ONLY WILL BE CONSIDERED

Job Types: Full-time, Permanent

Salary: AED3,000.00 per month

Application Question(s):

  • Are you able to join immediately?
    Experience:

  • Healthcare: 2 years (required)

  • Hospitality: 2 years (preferred)
  • Cashiering: 1 year (preferred)