Description
Are you on a Foray in search of a new Revier and want to experience something great? We are always on the hunt for curious and smart foxes such as you!
The Role in a nutshell...
- Operate telephone station including In-Room Dining Orders and Wake up calls as required.
- Answer hotel's main telephone number within 3 rings and Greet every guest with a warm and sincere voice
- Follow the intuition to anticipate every caller’s needs and connect them to the correct telephone extension
- Ask for permission from all callers before placing the call on hold.
- Make an acknowledgement before transferring or connecting a call
- Take, communicate and process In-Room Dining orders accurately and timely.
- Have a thorough knowledge of In-Room Dining menus and current specials.
- Encourage up-selling in order to maximize revenues
- Inform guests with savvy knowledge of hotel, the services, about the city and neighborhood ‘happenings’
- Handle guests’ check-ins/check-outs, room assignments and room change/late check-out requests in an efficient and friendly manner as needed
- Ensure guest privacy and security i.e. any confidential guest information is not disclosed
- Be proficient with hotel operating systems to answer, log and process all guest calls, requests, queries or concerns.
You are also expected to... - Adjust easily and do not hesitate to wear a variety of hats to support the guest experience, such as acting as a concierge, front desk or lobby host as the situation demands.
- Seize any opportunity to go beyond the expectations of the position to assist with a guest’s needs, help a co-worker and fulfill a reasonable request by a manager.
- Aware and comply with all ‘statutory’ trainings, protocols and operational procedures mandated by UAE Government
What you bring... - Male (cancelled or visit visa) who can join immediately
- An upbeat and cheerful personality with a clear voice
- Passion for people, creativity and multi-tasking
- High School Diploma or equivalent required
- Minimum 1-year experience in a guest contact / customer services role, preferably in an upscale or lifestyle hotel
- Intermediate to proficient understanding of Computer systems such as: Prologic, Service One MS Word, Excel, and Outlook is preferred
- Fluency in English (reading, writing and verbal)
- Flexible to work in varying shifts that may include days, nights, weekends and holidays
Job Types: Full-time, Permanent
Experience:
- hotel Telephone Operator: 1 year (required)