Description
Job Purpose:
BIL is looking for a passionate and energetic individual who has the knowledge and skills for administration. The succesful individual will be responsible to ensure that all processing and filing of documents for all the customers are done in accordance with the BidvestIL Standard Operating Procedures.
Qualifications & Experience:
Senior certificate (Grade 12) or equivalent.
Valid Code 08 Drivers License.
2 - 3 years experience in related field (Workshop experience, is an added advantage).
Customer Liaison experience.
Key Responsibilities:
Customer Satisfaction:
Quick response to Customer queries and resolving thereof.
Administration:
Ensure processes and procedures are in line with the customer expectation.
Analyse variances on reports and resolve queries daily.
Reporting of anomalies picked up and manage the resolving thereof.
Invoicing and submitting all Motor Plan & Warranty job cards on SAP, submission on Dealernet.
Ensuring that all the parts booked on job cards under Motor Plan Warranty are correct.
Ensure all surcharge parts are handed to P&A department so they can be sent back to Midrand.
Ensure payments on Motor Plan & Warranty after claims is submitted.
Ensure all Motor Plan & Warranty used parts are sent back to DPR (Dealer Parts Return) once every week.
Destroying of all parts that are no longer needed/useful.
Asssisting with the repair and renewal of rims by Re-Nu-A-MAG or Centurion Mag repairs.
Assisting with the repair of seats and/or vehicles interior by Trim Craft.
Do add on’s of new jobs onto job cards if required.
Tracking vehicles in the yard and allocation of parking for finished vehicles.
Ensure all documentation is filed correctly and timeously.
Assist in invoicing of AUC job card and Pdi’s on a daily basis when available.
Ensure that weekly completed and outstanding tasks are reported to Senior warranty officer timeously.
Assist the administrators with costing and submitting of Motor Plan and Warranty claims daily.
Create jobcards and print documentation for relevant persons for part ordering on motorplan, warranty and local inspections.
Management of re-calls and campaigns.
KPI's & Reporting:
Ensure on time submission and accuracy of daily/weekly / monthly management reports.
Communicating daily/ weekly/ monthly KPI and performance reports.
ISO:
Ensure processes and procedures are followed as per the customer expectation.
Filing of all operational documentation daily as per ISO procedure.
SHE:
Reporting of any incident as and when it happens.
Ensure compliance to correct PPE at all times.
Ensuring compliance to SHE procedures and standards.
General Administration:
Maintain proper archiving procedures.
Recording, filing and archiving of operational documentation.
Be creatively involved in daily meetings.
Assist the Superior in areas where and when required.
Immediately report any irregularities to his/her Superior.
Ensure BidvestIL code of conduct are understood and not transgressed by.