EMPREGO

Travel Consultant

TravelBeds Tourism LLC-Dubai, United Arab Emirates

  1. Sr. Travel Consultants

  2. ETS (Emergency Travel Services) Professionals.

  3. Main job responsibilities:
  4. Reservations & Ticketing:

  • Monitor all corporate bookings, receive and action all reservations received from corporate and walk in passengers.
  • Pre & post flight checks (queues), seat allocation, meal requests, etc.
  • Handling of ticketing request from corporate & walk-in passengers - as validation/ revalidation/ issue/ re-issue/ transmission of PTA (prepaid ticket advises).

  • Fares & Tariffs:

  • Ensuring Accurate fare quotes and reporting any clarifying any discrepancies with respective GDS / Airlines follow Fares and Taxes.

  • Ensure coordination with concerned department such as Meet & Assist or Forex etc.
  • Assist other Travel Consultants with Ticketing & Accounting procedures including methods of minimizing debit advices.

  • Reporting of Accounts:

  • Ensuring all documents/ cash/ exchange vouches/ tickets and other coupons are reported on a timely basis.

  • Liaise with accounts Dept. regarding refund authorities/ reissue authority etc.

  • Other Objectives:

  • Maintain regular interaction with all agents with additional care toward major business generators.

  • Attend telephone calls immediately incase preoccupied to advice callers will get back and ensure that is done.
  • Promote all Airline related products such as Frequent Flyer Program are promoted to Passengers, Corporate Houses.
  • Maintain maximum retention use corporate deal with codes wherever applicable.
  • Ensure updated information of all product knowledge on a regular basis.
  • Attend to complaints and suggestions liaising with respective departments Quality / Sales etc.
  • Responsible to maintain Agency & Brand image.

  • Tele sales & coordination:

  • Respond to all client requirements with respect to airline & service provider, sales and operations.

  • Ensure service excellence to win customer satisfaction & brand loyalty.
  • Sales, promoting, and marketing the business.
  • Selling the Tourism and Holiday Packages.
  • Acquisition of new clients.
  • Customer Service, dealing with customer queries and complaints.
  • Understanding the needs of clients and ensuring the best possible options.
  • Providing advice about visas.
  • Book tickets, reserve hotel and accommodation, organize tours and packages.
  • Liaise with Sales and agent for corporate business leads/ corporate deals / corporate joint promotions, etc.
  • Ensure optimum utilization of all available resources, office discipline and adherence to company policies, procedures, integrity and work ethics are maintained at all times.

  • Skills and qualifications required:

  • Educational Requirements: Graduate or IATA Diploma.

  • Prior experience in the UAE is mandatory.
  • Must have excellent interpersonal relation skills and be very customer focused.

Job Types: Full-time, Permanent

Job Types: Full-time, Contract
Contract length: 12 months

Salary: AED5,000.00 - AED8,000.00 per month