Description
Security Incident Response Analyst - Johannesburg
Salary: Market Related, Permanent
Purpose of Position:
Complement Recruitment are recruiting for a Security Incident Response Analystbased in Sandton, Johannesburg Gauteng. The is a permanent position, remote, but will require on-site meetings at the office. The company offers a competitive salary as well as Medical aid, Retirement Annuity and Death & Disability benefits.
Minimum Requirements:
- 7+ years of professional IT experience in either, but not limited to systems administration, systems
engineering, and/or TCP/IP network administration
- 3+ years of professional IT experience including experience in information security, in areas such as security operations, intrusion detection, incident analysis, incident handling and platform management
- A sound knowledge of IT security best practices, common attack types and detection/prevention methods including malware, emerging threats, attacks, and vulnerability management
- TCP/IP knowledge, networking, and security product experience
- Knowledge of the type of events that both Firewalls, IDS/IPS and other security related devices produce
- Strong deductive reasoning, critical thinking, problem solving, and prioritization skills
- Experience assisting the development and maintenance of tools, procedures, and documentation
- Customer service including the resolution of customer escalations, incident handling, and response
- Highly proficient in spoken and written English
Duties:
- Handling of Incidents through ticketing systems and follow through completion and/or escalation in
accordance with established procedures.
- Work in correlation with SLAs as applicable for day-to-day Operations
- Troubleshooting security incidents, reported by end-users, or discovered by proactive health checks
- Monitor multiple security technologies, such as IDS/IPS, Firewalls, Switches, VPNs, and other security threat
data sources
managed services
- Case escalation and management
- Resolve problems independently and understand escalation procedure
- General administration (user accounts, settings, policies, groups, etc.)
- Miscellaneous security platform specific outputs
- Assist in the recommendation for improvements and the development of technical standards
- Create, follow, and present detailed operational process and procedures to appropriately analyse, escalate,
and assist in remediation of critical information security incidents
- Create, follow, and present customer reports to ensure quality, accuracy, and value to the Client
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Job Types: Full-time, Permanent
Experience:
- Systems, Firewall Cyber Security Detection, Platform MGMT: 6 years (required)