Contract Specialist, Customer Operations

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

Duties and Responsibilities:

• Contract portfolio as assigned
• Generate expiry reports, analyze data, and liaise with Sales, Marketing and Customer Intelligence to ensure contracts are renewed in a timely manner. Ensure contract renewals are completed with approved pricing in adherence to the approval and signing authority processes as well as Distributor terms and conditions
• Product discontinuations and Recalls
• Ensure all contract product additions and membership maintenance changes are actioned in a timely manner and done in accordance with agreement terms and conditions
• Reconcile contract membership conflicts
• Manage communications with Sales and external customers (Distributors, Group Purchasing Organizations, and Direct Customers) regarding contract pricing and membership
• Liaise with Customer Service to address any contract or pricing related inquiries to ensure a high level of customer service and minimize order management pricing discrepancies
• Support billback claim processing by immediately addressing contract errors to ensure claims are processed in a timely and complete manner to produce accurate sales reporting
• Lead communications with Distributors for an assigned portfolio to ensure that their contract pricing system is accurate to minimize claim processing errors. Follow-up to ensure prompt reconciliation of discrepancies
• Provide Level 1 Support; a 48-hour turnaround time including: contract membership additions, product additions and Customer Service order management issues
• Develop tools to support team members to make their day-to-day tasks more efficient and effective

Qualifications:

• College or University degree preferred
• Bachelor’s Degree in Business or related discipline an asset
• MS Office - intermediate to advanced Excel required. Word, Access is an asset
• 2+ years Vistex (Contract/Billback/Chargebacks) experience
• 3-5 years SAP
• JDE, ModelN and i5 experience an asset
• Business Intelligence (BI) experience an asset
• Bilingual (English & French) is an asset

Key Competencies:

• Strong team player and collaborator with excellent interpersonal, written, and verbal communication skills
• Strong business acumen and passion towards excellent customer service both internally and externally
• Excellent organizational and passion for process management and continuous improvement
• Demonstrated problem-solving and analytical skills, able to make informed decisions
• Strategic thinker with ability to influence cross-functional teams without authority
• Strong documentation skills including attention to detail, excellent follow-up skills and action oriented
• Thrives in a fast paced, dynamic environment, works well under pressure and a quick learner
• Appreciates constructive feedback and strives for improvement
• Flexibility and ability to balance competing priorities, projects and able to work within tight timelines under pressure
• Able to multitask and prioritize workload
• Good understanding of contract management, billbacks, and customer support.
• For many roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, weekly testing for COVID-19 may be available instead of vaccination. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.
- Great Place to Work® has certified our workplace culture based on your feedback in the Trust Index® survey, and we've just published the news about us on their social media channels. You can check these out here. And if you think your friends and networks would be interested in knowing more about your workplace, sharing these posts is a great way to give them some insight!_

PDN

Primary Work Location: CAN Mississauga - Derry Road West

Additional Locations:
Work Shift: