Description
The Junior Marketing person is to support the Managing Director in the handling of all tasks required for the maintenance and management of our websites and related marketing activity including:
- Creation of social, print and other marketing content
- Website content and image uploading
- Support marketing across channels including display, print, social and online
This role requires proficient knowledge of a range of content management and digital systems, as well as strong marketing and communication skills. This role also requires support in the efficient handling and processing of pre-sales, sales and customer service enquiries and all related administration. This role is responsible for supporting in compiling website statistics, reports and analysis.
Duties & Responsibilities
Ecommerce Operation:
- Uploading, management and maintenance of text, visual and rich media content
- Knowledge of multiple content management tools
- Knowledge of and experience with the Microsoft Office 365 suite, SharePoint, Mailchimp, Google Analytics, Kinesis
Interacting closely with the Sales team, IT and Marketing team to gather, monitor and analyze performance data and provide feedback on existing trends.
Marketing support:Working with members of the Sales team to support on marketing tasks as needed, including content creation.
- Support with web copy, brochure copy, website or social standard responses and other content tasks as needed
Provide language and cultural insight into your markets and guide and assist the marketing team in the creation of the best possible campaigns for your target audiences
Pre-sales support:Responding efficiently to leads and queries generated from the various Company platforms as well as working actively to streamline the processing of queries.
- Responding to customer enquiries as needed and working with global teams to draw up responses to customer queries and requests in accordance with the standards and procedures.
- Supporting on sales requests, processing orders and support processes
- When necessary, channeling requests to the correct department for investigation.
Timeously following-up requests and updating systems.
Processes:Supporting in ongoing reviews of the Marketing processes to ensure that they are relevant by eliminating pitfalls and identifying potential improvements relating to online processes to deliver the best possible user experience.
Offering suggestions and improvements to online customer experience and purchasing sales processes.
Systems, Tools & Platforms:Effective use of all digital e-commerce related platforms and processes including but not limited to proprietary administration systems, the Microsoft Office 365 suite, SharePoint, JIRA, Customer Service platforms, YouTube and social media platforms.
Assist with usability testing of online tools.
Reporting:Working with the rest of the team to support on reporting to accurately monitor metrics (including but not limited to): Sales statistics, websites customer statistics, and website performance and marketing campaign performance
Social media planning and analytics.
Ad hoc tasks:You will be required to assist with ad hoc tasks as and when required.
Desired Experience & Qualification- First language knowledge and demonstrated professional experience creating content and marketing materials in English
- Fluent verbal and written business communication in English essential
- Knowledge of and experience with the Microsoft Office 365 suite, Google Ads, Google Analytics,Mailchimp
- Experience with digital web platforms and technology especially content management systems
- Experience with use of analytics systems and experience reporting results from said systems
- Knowledge of image software (Adobe and Photoshop) beneficial
- Ability to identify issues, effectively communicate needs and quickly learn new concepts and technical details
- Strong organizational, communication, strategic and problem-solving skills
- Strong knowledge of paid media and media analytics tools
Job Type: Temp to perm
Contract length: 4 months
Salary: Up to R4,500.00 per month
Ability to commute/relocate:
Midrand, Gauteng: Reliably commute or planning to relocate before starting work (preferred)
Experience:Google Marketing Platform: 2 years (preferred)