Description
-Introduction
Role Purpose
Our consultants within the Non-Motor Claims Department are committed to providing Momentum Insure clients and brokers with awesome service and to making their experience with Momentum Insure enjoyable, easy and convenient. A Non-Motor Claims consultant captures, validates and finalises contents and other various claims from clients.
Requirements
- Matric or qualification equivalent to matric
- At least 1 year claims experience in a short-term insurance industry
- Previous call centre experience with an above average performance track record
Duties & Responsibilities - Capture/Register claims on the PREMIA systems
- Handle administration and follow ups concerning claims
- Liaise with clients, service providers & assessors
- Handle and resolve queries from clients/service providers
- Validate claims within turnaround time
- Handling and resolving queries and problems from clients and service providers
- Payment of claims and invoices from service providers within specific turnaround times
- Conduct all the above to the required performance and quality standards that are in place
Competencies - Excellent administration and organisational skills
- Excellent interpersonal and communication skills (verbal and written)
- Computer literate is essential
- Self-disciplined and self-motivated
- Problem solving/initiative
- Negotiating
- Stress tolerance
- Tenacity and resilience
- Be an analytical thinker with a investigative instinct
- Customer service oriented
- Deadline and results oriented
- Attention to detail
- Takes ownership and responsibility
- Adaptability
- Conflict handling Attitude
- Computer literacy
- Product/Systems knowledge and/or potential to acquire such knowledge within a short space of time
- Policy
We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.