Description
Day to day hardware and software technical support.
- Installs, modifies and makes minor repairs to personal computer hardware and software systems, and provides technical advice and support to system users.
- Install hardware and peripheral components such as monitors, keyboards, printers and disk drives on users’ premises.
- Follow up on preventive maintenance procedures.
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Properly escalate unresolved issues to appropriate internal teams
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time