EMPREGO

Trainer-1

TransUnion-Johannesburg, South Africa

TransUnion's Job Applicant Privacy Notice

  • What We'll Bring:
    The primary objective of this position will be to support training for South Africa operations in the GCC.
  • What You'll Bring:

  • Training development and facilitation
  • Delivers new hire training programs to new employees within operations including consumer, TUCI, auto, and commercial areas within the South Africa business unit.
  • Incorporates learning objectives, activities and assessment into all training facilitations.
  • Provides training to operations teams as products, systems, and procedures change.
  • Provides training to operations teams in support of process/policy changes
  • Continues to act as a point of contact for representative coaching, furthering representative development.
  • Identifies new areas of opportunity to develop and deliver ongoing development for associates.
  • Develop and update training materials and knowledge base content (Help Site) to be current with operational needs and policies.
  • Create and distribute associates communications as needed through the knowledge base (Help Site).
  • Represent training team on Enterprise Operations projects.
  • Additional projects and duties as assigned.

  • Impact You'll Make:

  • Knowledge, skills and abilities (KSA’s)

  • Bachelor’s degree preferred, but not required.
  • 2-5 years of training delivery experience/background in a training role.
  • 1-2 years of training experience with voice/data call center agents
  • Background in training in a classroom and/or a virtual environment.
  • Comfort level with general technical concepts and training of these concepts.
  • Excellent verbal and written communication skills; communicates, in a timely manner to members of leadership regarding representative progress throughout training.
  • Strong attention to detail.
  • Quick to learn, with a goal of becoming a SME on an all processes.
  • Comfortable presenting and training groups on average of 5-15 people.
  • Collaborates well with others in an effort to identify training needs, objectives, and assessment of skills after training is completed.
  • Holds trainees accountable and assists in nesting phase of training development.
  • Ability to maintain focus, flexibility, and organization.
  • Comfortable working in fast-paced environment.
  • Ability to identify gaps in representative knowledge, skills, etc.
  • TransUnion Job Title

Analyst, Customer Support Training