Description
FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.
We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.
OPERATIONS
We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.
LISBON
Our Lisbon office is located in Portugal's cosmopolitan capital. In this office, Farfetchers like to have catch ups in the ball pit or creative moments by the grand piano!
THE ROLE
The Fraud Partner will manage the fraud performance of specific regions and business units on the Farfetch platform. You will collaborate with our Analytics team, Fraud Operations, Technology, our fraud service providers and more to identify opportunities and risks, and act on them. You will report to the Fraud Senior Manager, while your peers will be fellow Fraud Partners with differing areas of focus.
WHAT YOU'LL DO
- Oversee the fraud performance of specific regions and business units on the Farfetch platform, finding ways to optimize results and identify risks. KPIs will include chargeback rates, fraud cost, conversion rate, fraud accuracy rates and more.
- Collaborate with your stakeholders to help them achieve their aims through fraud initiatives.
- Deliver projects, streams of work and continuous improvements with multiple teams, such as technology, product, data science, finance, compliance, customer service, payments, our external fraud providers and more.
- Connect the dots. You'll connect diverse people around the business.
- Ensure communication into and from the team, and that the great work and insight in the team is finding the right audience so we can act on our opportunities and challenges.
WHO YOU ARE
- A professional with 3+ years of relevant experience in e-commerce or risk. Fraud experience is a plus, but not mandatory.
- You'll have the capability to communicate with many different kinds of people inside and outside the business.
- Able to demonstrate a track record of building strong relationships with diverse teams.
- You like to get out from your desk and make things happen.
- A natural organiser, able to break complex challenges into easy to manage parts.
- A very strong team player that knows how to work with others to get things done.
- Comfortable in uncertain and fast-moving environment.
- Fluent in English.
- Fun to work with!
REWARDS & BENEFITS
- Health insurance for the whole family, flexible working environment and well-being support and tools
- Extra days off, sabbatical program and days for you to give back for the community
- Training opportunities and free access to Udemy
- Flexible benefits program
- FARFETCH Equity plan
EQUAL OPPORTUNITIES STATEMENT
- FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.
Before Applying