Waitress/hostess

Position Profile / Job Purpose

Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each Waiter/Waitress’s primary objective is to give our guests such a marvelous service experience they will want to return again and again to Rumba Kitchen.

Working Hours
- Working hours will be 6 days a week or 54 hours per week as per UAE labor law, exclusive of 1 hour meal/other breaks per day, work schedules depend upon the volume of business

Primary Responsibilities

• Be passionate about customer service with the capability of delivering amazing hospitality to our guests.
• Responsible for maintaining service standards in accordance with established policies and procedures.
• Responsible for ensuring guests received the highest possible level of service to maintain overall satisfaction on a consistent basis.
• Make all our guests feel comfortable and let them know you’re there to personally take care of them.
• Responsible for attending on-going training on full-time and ensure compliance of company standards and procedures.
• Maintain standards of food and beverage quality as established through restaurant standards, policies and procedures.
• Follow and maintain service quality assurance.
• Arrange proper mis-en-place for busy operation.
• Arrange all side station before and after the service. (complete and clean cutleries, glasses and condiments)
• Be courteous, warm, smiling while dealing with guests.
• Be efficient, fast and serve with confidence and flair.
• To use up-selling techniques when selling food and beverage items.
• Ensure that all areas in the restaurant are clean for hygiene purpose.
• Must learn and describe the food/menu proficiently. Inform guests of specials and menu changes.
• Must communicate with the guest to ensure that they are enjoying their meals and take actions to correct any problems.
• Check all glassware and utensils for cleanliness and appearance.
• Correctly post all sales. Prepare final bill, present check to guest, accept payment, process credit card charges or make change (as applicable)
• Ability to use Micros and understand all features available.
• In case of cash payments, ensure to receive and return accurate amount.
• Be willing and ready to assist colleagues as and when situations arise
• Thank guest and invite them to return.
• Recognize regular guests and remember their names for the personal service touch.
• Maintain a clean and orderly restaurant during service.
• Prepare a requisition for all items necessary to bring the restaurant inventory back to par stock level after service.
• Turn off all equipment and secure all inventories after service.

Qualifications:

• Diploma in Hospitality Management. Additional trainings preferred.
• Minimum 2 years experience as a Waiter/Waitress in a Restaurant.
• Must have an advanced knowledge of dining room and service procedures and functions.
• Basic math skills and have the ability to handle money and operate a point-of-sale system.
• Be able to work in a standing position for long periods of time
• Be able to work in a fast paced environment.
• Be able to manage multiple tasks simultaneously.

Languages:

• English - proficiency in spoken and written English
• Arabic - preferred
• Additional languages - preferred

Personal hygiene:

• To practice high standards of personal hygiene at all times in terms of grooming and uniform.
• To maintain the required standards of operational hygiene.