Customer Relations Officer - Fujairah (Banking)

Job Purpose

• To provide customers financial services which exceed the customer’s expectations by delivering an unbiased, competent, and timely and problem free service.
• Improve on service levels at the branches. Take ownership of customer complaint until final resolution.
• Be a team player and contribute to achievement of goals based on the Key Performance Indicators, in the Branch. Also to support and coach new staff to achieve the assigned target / Financial & non-financial.
• Provide constructive and constant feedback on improvement of: products, services, processes which may either reduce cycle time or costs or enhance customer satisfaction.

Job Types: Full-time, Permanent

Salary: AED6,000.00 - AED8,000.00 per month

Ability to commute/relocate:

• Fujairah: Reliably commute or planning to relocate before starting work (required)