Description
Latte Café is looking for a Café Supervisor who has relevant experience and good management skills to manage the specialty cafe. The store is in Beda Zayed, Western Region, Abu Dhabi.
- Maintain good grooming as per the company standard and be on time.
- Welcome customers and help determine their orders.
- Process customer orders and record them in the restaurant database.
- Relay customers’ orders to the kitchen staff & Bar staff.
- Ensure all orders are delivered to the customers in a timely manner.
- Monitor the delivery orders and drivers in order to keep smooth operation
- Achieved sales goals through product recommendations to guests
- Manage and oversee the entire restaurant and kitchen operation
- Deliver superior guest services and ensuring guest satisfaction
- Manage the cash float, petty cash and cash sale according the management policy
- Keep sufficient cash change for the smooth operation
- Cash handling and end of day revenue reconciliation and applicable paperwork
- Follow up the outlet checklists and keep the management aware about the follow ups
- Monitoring the status of placed orders and encouraging the workers for faster preparation of orders
- Assuring the quality of food and arrangement of dishes are as per the standards marked by the higher authorities
- Prepare the training calendar and action plan
- Conduct staff briefing and trainings
- Conduct weekly meeting and update the management through Minutes of Meeting sheet
- Assign tasks to the serving personnel for smooth running of the business
- Knows and complies consistently with our standard portion sizes, cooking methods, quality standards and kitchen rules, policies and procedures.
- Balanced daily checks and sales reports
- Prepare daily general report and update to the management
- Track the not available items and take necessary action to manage the operation
- Ensures the cafe is in compliance with the preventative maintenance program
- May assist the manager/management in recruiting, interviewing and hiring of crew members
- Motivates and coaches all the crew members and be the role model
- Keep update with the tablet with the menu availability
- Maintain the breakage report and update account team on weekly base
- Place food orders in the appropriate bags and boxes.
- Respond to customer inquiries, issue receipts, and record customer suggestions.
- Developed invaluable customer relations techniques
- Implemented strategies to improve customer experience
- Dedicated to providing outstanding customer service and received numerous outstanding customer comments
- Maintains own working area, materials and company property clean, tidy and in good shape
- Handled purchases in cash, credit cards, and ATM debit per company policy
- Up-selling add on such as beverages, desserts, etc. to increase cafe sale
- Minimalize the cafe expenses and run the show with minimum manpower
- Address any customers concerns or complaints immediately and effectively with the help of management when needed.
- Depending on the shift, carry out opening or closing duties.
- Possess a positive attitude, ability to work in a team, and a strong work ethic.
- Enjoy working in a fast-paced environment and possess a desire for personal and professional growth.
- Utilize reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
- Make sure all storage areas are tidy and all products are stored appropriately.
- Manage the daily production, waste and consumption.
- Following relevant hygiene, health and safety guidelines.
- Conduct the inventory and par stock as per the management policy.
- Assist the kitchen and cafe operations according to the requirements.
- Performs other related duties as assigned by the management.
Job Types: Full-time, Permanent
Salary: AED3,500.00 - AED4,500.00 per month
COVID-19 considerations:
yes
Ability to commute/relocate:
- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)
Experience:
- Employee management: 2 years (required)
- Specialty Coffee: 2 years (required)
- Guest management: 2 years (required)
- Inventory Management: 2 years (required)
- Staff Training: 2 years (required)
- Cost Management: 1 year (required)