EMPREGO

Administration Assistant

Herotel-Middelburg, South Africa

Applications are invited for the
Sales Administrator position to be based in
Middleburg ( Mpumalanga)

PURPOSE OF THE ROLE: Sales Administrators provide support for our sales representatives, complete front line and back office administrative functions, and ensures impeccable all-around customer service.

Key Performance Areas would include, but are not limited to:

  • Answering incoming sales calls.
  • Assisting walk-in clients by taking them through the manual or digital onboarding process.
  • Processing all online leads through the digital onboarding process, ensuring accurate information.
  • Following up social media leads daily, processing them through digital onboarding.
  • Checking availability of Fibre/Wireless connection prior to quotation.
  • Site survey bookings for Wireless clients.
  • Processing tickets for moves and relocations for Fibre/Wireless.
  • Processing tickets for client switches from Wireless To Fibre.
  • Booking installation dates with installation co-ordinators.
  • Strictly adhering to all SOPs and other internal processes & procedures.
  • Attending and assisting with marketing events where required.
  • Maintaining data accuracy in orders and invoices.
  • Maintaining and updating sales and customer records.
  • Contacting clients to obtain missing information or answer queries.
  • Communicating important feedback from customers internally to Management.
  • Ensuring personal sales targets are met and report any deviations.
  • Staying up-to-date with new products and features.
  • Effective teamwork with all other Departments in the Regional Hub.
  • Embody the highest levels of professionalism, integrity and honesty.
  • Always portray the company to stakeholders in a positive manner.

Diligently follow-through of all tasks assigned by Management.

  • Computer skills (MS Office), and experience with CRM software is an advantage.
  • Excellent communication skills - verbal & written.
  • Customer service skills.
  • Problem-solving skills.
  • Time management skills.
  • General telephone etiquette.
  • Product knowledge.
  • Fluent in English and Afrikaans.
  • Ability to work under pressure and to strict deadlines.
  • Comfortable operating in a fast-changing environment.
  • A team player with high level of dedication.

Education Requirements:

  • Grade 12 is required.
  • Approximately 1 years' experience in General or Sales Administration.

PLEASE NOTE:
- Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.