EMPREGO

Q200290 - IT Support Lvl Ii (Knowledgeable with

Guerilla BPO-Angeles, Philippines

We are looking for an IT SUPPORT LEVEL II who has a strong background in ITIL AND SERVICE MANAGEMENT PRINCIPLES, knowledge, experience, and/or relevant certification in the following: OFFICE365, MICROSOFT EXCHANGE, HPE, DELL, IBM, HPE, VEEAM, DATTO, VMWARE, HYPERV, CISCO, AUTODESK, AZURE, AND AWS.

WORK ON-SITE//CLARK PAMPANGA*

Be a part of our fast-growing culture that encourages innovation, career progression, professional development, and an advantage of being a Microsoft, Cisco, VMWare, Veeam, HP, Autodesk partner.

JOB DUTIES

  • Support clients in a fast-paced Managed Services environment
  • Understand and use ITIL and Service Management principles:

  • Use MSP automation tools set such as Autotask or ConnectWise
  • Deliver the following technologies and solution or similar: Microsoft Technologies, Server Technologies, Storage Technologies, Backup & IDR Solutions, Virtualisation Solutions, Networking, and/or Public Cloud
  • Work with Design and Construction software such as Autodesk, Bluebeam or Enscape

SKILLS & QUALIFICATIONS

  • 3 years’ experience in similar client facing role
  • Knowledge in ITIL and Service Management principles:

  • Knowledge, experience, and/or relevant certification in the following:

  • Microsoft technology such as Office 365, Microsoft AD, Exchange & Windows Server

  • Server technologies such as HPE, Dell, IBM
  • Storage technologies such as HPE*
  • Backup & DR solutions such as Veeam and Datto*
  • Virtualisation solutions such as VMware and HyperV*
  • Networking such as Cisco, Meraki and Sophos Firewalls*
  • Public Cloud such as Microsoft Azure or AWS*
  • Excellent written, verbal and interpersonal communication skills
  • Having a solutions-focused approach to how you go about your work
  • Proven troubleshooting skills and polite phone manner
  • Resourcefulness, flexibility, sense of urgency, and a positive can-do attitude
  • Maintain composure, remaining calm and focused under pressure

  • Strong knowledge in servers:

  • Configure server, VoIP Server for IP phone etc..:

  • Willing to work on-site


Schedule :AU Shift 6AM to 3PM
- Our client is a Melbourne-based, national provider of IT services for businesses all across Australia. So, what are you waiting for? Join their growing team now!_

Job Types: Full-time, Permanent

Salary: Php20,000.00 - Php30,000.00 per month

Benefits:

  • On-site parking
  • Paid training

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Supplemental Pay:

  • 13th month salary
  • Overtime pay
  • Performance bonus

Ability to commute/relocate:

  • Angeles City, Pampanga: Reliably commute or planning to relocate before starting work (required)