Corporate Mobility Senior Analyst

About Accenture

Immigration Operations

• Oversee all aspects of the Visa and Immigration Service, ensuring that the process runs smoothly.
• Run regular quality checks to ensure that system/related parties provides accurate service concerning immigration
• Support efficient working of countries to deliver consistent services, better results, drive improvement and reduce cost
• Monitors delivery performance and quality using metrics and status reporting and implement continuous improvements
• Provide continuous improvement to processes, tools, metrics and training, based on ongoing experience, process metrics and feedback from process users and other stakeholders to drive further efficiencies in the organization
• Take full responsibility of all Immigration issues and drive successful resolutions
• Remain up to date with any changes to legislations
• Ensure all tier 3 immigration questions are answered
• Counsel and respond to queries from human resources, managers and employees on all global immigration-related matters. This would include visa processing, documentation, visa options, risks, timelines, etc.
• Update internal (Mobility Delivery) team on new immigration policies and procedures
• May be required train some HR/Project staff to enhance their understanding of immigration rules to help them to fulfil their roles to a high level
• New country start-up - once immigration positions are signed-off, define preliminary requirements for immigration (docs, process, qualifications etc)
• Provide our services as part of an integrated, cross-enterprise team supporting global mobility for Accenture

Risk & Compliance Management

• Manage Risk and compliance with regards to immigration requirements
• Ensure Mobility functions are in place to drive compliance with applicable immigration law
• Ensure delivery of employee immigration operations by service delivery teams in accordance with internal policy and legal requirements
• Highlight and train any change in process to Delivery teams (onshore/offshore) where they are managing the entire or parts of the immigration process.
• Monitor immigration compliance controls
• Provide support for Employee Tax & Immigration (ET&I) team for controversy issues
• Perform customer request/problem identification and follow defined incident notification and escalation procedures to ensure they are communicated effectively and receive proper management attention to be resolved correctly

Vendor Management

• Ensure working relationship with external immigration service provider in local country is established, Statements of Work (SOW's) are completed and deliverables for immigration compliance are set up and met
• Maintain good relationships with appointed immigration service providers and ensure that employees are receiving quality service at all times
• Review demand forecast and design action plans with vendors. Identify opportunities to standardize and rationalize across vendors and reduce cost based on prior track record
• Participate in operational planning with service providers - define the fiscal year targets, gather needs, estimate the increase of volumes, agree on the annual contract, maintenance SLAs etc.
• Conduct regular review meetings with relevant stakeholders for vendor satisfaction and utilization, review and report service performance, and satisfaction results. Review performance report, understand deviations and suggest action plans
• Maintain consistent metrics across service providers responsible for SLA, OLA and KPI maintenance and improvements
• Where applicable, negotiate costs with the support of the procurement team

Advisory

• Work with ET&I team to alert leadership/stakeholder of any relevant immigration law changes or procedures that affects Accenture
• Provide complex client engagements with immigration analysis and accurate advice on strategic/time/effective staffing decisions during proposal, deal shaping and engagement life cycles
• Analyse and provide solution for complex immigration situations and inquires

Policy
- Contribute to the review and updating of immigration positions

Technology

• Maintain Immigration Toolkit/People Mobility Gateway information
• Ensure immigration tool that contains immigration guidelines is updated on a timely basis when changes occurs

General

• Establish relationships with local (SEA) key Mobility stakeholders such as HR, Recruitment, Business Project Contacts, and external vendors.
• Assist with ad-hoc advisory tasks or projects where required
• Coordinate knowledge sharing sessions and initiatives across relevant stakeholders
• Assist for successfully transitioning work into the shared service centers on time and within budget. Represent the onshore team, support and manage change through the transition

_ Interaction_

• Accenture Stakeholders/Leadership, Business Leads
• Mobility Case Manager
• Delivery teams
• Employee Tax & Immigration team
• Local HR / Contractor Exchang