Description
Call Center Representative Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
Requirements and skills
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
Call center Supervisor some tasks
- monitoring the team
*improve & develop the performance
*Giving training, workshops, sessions for the team
*Leading the team as well
*Preparing the required reports
Salary: Up to AED4,500.00 per month
القدرة على التنقل/الانتقال:
- Ajman: التنقل بشكل موثوق أو التخطيط للانتقال قبل البدء في العمل (مطلوب)
التعليم:
- الثانوية العامة أو ما يعادلها (مفضل)
الخبرة:
- سنة: سنتان (مفضل)
اللغة:
- English (مفضل)