Guests Service Consultant

Job Duties/Responsibilities will include:
Welcome all guests with a friendly smile and engage with them immediately

Prepare for the arrivals a day prior and to be on top of all bookings

You will be on the front of house at all times and work hand in hand with Front Office staff

To assist guest with information about the hotel and surrounds

To engage with departing guests and ensure that every guest who leaves the hotel has had the best guest service

Matric

Energetic and spontaneous

Vibrant and friendly disposition

Excellent command of the English language with solid verbal and written communication skills

Other languages advantageous

Excellent guest relation skills

Highly presentable

Team player

Must be able to work flexible hours including shifts, week-ends and public holidays

Excellent written, telephonic and organisational skills

Must be computer literate