Description
Introduction:
We’re lucky to have a passionate digital team, who always go above and beyond. The digital environment is fast-paced and constantly changing, so we’re always looking for a fresh pair of eyes to challenge how we work, embrace the latest technology and help us stay one step ahead.
We work following agile principles fundamentals and we are keen to have on-board people who will collaborate on agile projects, sharing ideas and fostering innovation.
About the role:
As a Digital Project Manager within the Digital CEX & Customer Engagement cluster, your main mission will be to increase the adoption of our digital channels, My Vodafone App and Vodafone website, finding new way to engage our customers and guaranteeing a lean customer experience. The team works multi-disciplinarily with coders, designers and analysts to create prototypes, design and build modules and solutions in iterative agile cycles.
Key contributions:
- Find new ways to engage customers in order to increase digital channels adoption and frequency of use
- Build a marketing plan of our digital channels
- Improve goal completion rate and customer satisfaction on digital customer journeys
- Monitor projects effectiveness and present results regularly
Key skills:
- Passion for digital channels and innovation
- 1-2 year working experience in digital
- High focus on details and desire to make improvements
- Good analytical mindset, to base proposals on solid data evidences
- Ability to prioritize tasks and build roadmaps
- Good communication and presentation skills
- Experience using Adobe Experience Manager and Adobe Analytics is a plus
Must have technical / professional qualifications:
- Degree in Economics/Engineering
- Digital Background
- Fluency in written and spoken English and Italian