EMPREGO

Night Auditor/front Desk Agent

Fallsview Tower Hotel-Niagara Falls, Canada

The Tower Hotel is currently hiring for a hybrid Night Auditor/Front Desk Agent role.

This position is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. They are also required perform in a pleasant, professional, and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Responsibilities:

  • Perform all audit procedures as set forth by the Hotel and company, on a daily basis.
  • Verify the status of all wake-up call requests and ensure they are properly handled.
  • Balance all cash receipts and work performed during the audit shift. Make deposits of cash.
  • Prepare the front office for the 'A' shift and reset day's business.
  • Act as a Guest Service representative and manager on duty during the night time hours.
  • Act as a phone operator during the audit shift.
  • Attend and actively participate in all front office meetings.
  • Participate in all training and cross training programs.
  • Take the initiative to greet guests in a friendly and warm manner.
  • Other duties as assigned.

Job Skills:

  • Understand and use math concepts in order to design a financial or economic system.
  • Work math problems quickly and accurately.
  • Understand and use computers and related equipment.
  • Speak and write clearly to report financial information.

Job Qualifications:

  • At least 6 months front desk/night audit experience preferred
  • Accounting experience, an asset
  • Excellent problem solving and customer service skills.
  • Commitment to succeed in a team-orientated environment.
  • Ability to walk, stand for long periods of time.
  • Must be able to work different shifts, including holidays, nights, and weekends.
  • Ability to maintain a professional and courteous demeanor during stressful and/or busy times.

Physical Demands:

  • Standing/Walking for long periods of time

Salary: $17.00 per hour

Benefits:

  • Dental care
  • Extended health care

Schedule:

  • Day shift
  • Evening shift
  • Holidays
  • Night shift
  • Weekend availability

Ability to commute/relocate:

  • Niagara Falls, ON L2G 3W6: reliably commute or plan to relocate before starting work (required)