Description
Provides guidance, manage and coordinate the resolution of Major IT incidents to minimise downtime.
Profitable Underwriting
Coaching and training
Reporting and ad-hoc meetings
Incident and Problem Tracking
Compliance
Information Reporting
Computer Installation
Matric / Grade 12
IT related Degree / Diploma
ITIL Foundation and/or Incident Management Practitioners Certifications
3 Years IT Experience coupled with Incident Management experience
Excellent understanding of ITIL and ITIL Governance