Description
Responsibilities:
- Works with external clients to resolve the most complex and day-to-day Corporate Actions and Income issues and queries.
- Supports clients in addressing moderately complex operational and technical issues and ensuring requests are executed.
- Applies problem solving skills, experience and judgement to analyze information and support clients.
- Uses communication skills to deliver high quality service to a specialized client base.
- Leverages a good understanding of Corporate Actions and Income events to enhance services and offerings.
- Monitors client inquiries, resolves non-routine issues and escalates complex issues to the appropriate team member, as needed.
- Uses broad understanding of BNY Mellon products and services to best propose expanded offerings to clients for front office consideration.
- Participates in internal activities and initiatives designed to improve the client experience.
- Recommends process improvements.
- Supports multiple, moderately complex client accounts.
Qualifications:
- Bachelors degree or the equivalent combination of education and experience is required.
- 3-5 years of total work experience preferred.
- Experience in an operational area and/or client services preferred.