Description
Manage and work support tickets per industry best practices and utilizing ticketing systems
- Coordinate the resolution of technical issues with Advanced Support Teams and escalate issues per pre-established guidelines
- Other related duties as appropriate and required
- Ability to multi-task
Job Qualifications:
- Bachelor's/College Degree in Computer Engineering, Computer Science, Information Technology
- At least 6 months to 1 year of experience in handling the same post or any related experiences
- Familiarity with most common desktop/laptop software and hardware systems
- Familiarity with network protocols and configurations (TCP/IP, LAN, WAN)
- Active Directory, Windows Server 2000 and higher, basic understanding of DNS, and DHCP
- Willing to work onsite from Mondays-Fridays
Job Types: Full-time, Permanent
Benefits:
- Paid training
Schedule:
- 8 hour shift
- Day shift
Supplemental Pay:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Cebu City, Cebu: Reliably commute or planning to relocate before starting work (required)