Description
You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.
One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
KEY RESPONSIBILITIES
- Research customer problems and deliver solutions
- Deliver an experience to every customer, meeting Spotify’s service standards
- Achieve and maintain required metrics and goals
- Work pro-actively to ensure potential issues are escalated appropriately.
- Work as part of the team to ensure the program floor is a positive and professional environment.
- Provide support in projects and initiatives as and when required.
MINIMUM QUALIFICATIONS
- Bahasa Indonesia Speaking ( Written and spoken), Customer Service Level 1 (native or near native quality business Bahasa Indonesia)
- Working knowledge of English is required to complete training and document cases.
Job Types: Full-time, Permanent
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Overtime pay
- Performance bonus
Education:
- Diploma/Advanced Diploma (preferred)
Experience:
- Customer service: 1 year (preferred)
Language:
- Bahasa Indonesia (required)