Description
3years
- Providing a visible management presence while on duty.
- Ensuring each department is prepared and staffed for each shift.
- Co-ordinating and setting up staff shift shedules
- Dealing with customers in the absence of the Manager
- Running of weddings, functions and conferences during each shift.
- Monitor health and safety throughout the facility
- Overlooking day-to-day operation of the whole facility
- Communicating with customers (handling complaints, collecting ideas on improving the operation, providing information, selling facilities, checking premises, reporting any damages and breakdowns and checking if repairs have been completed)
- Communicating with employees (problem solving, distributing work duties, providing all means to get the work done)
- Assisting other heads of departments with their work
- Reporting to the general manager
Qualifications and Experience:
- Experience in Hosipitality.
- Excellent communication skills, both written and verbal.
- Strong critical thinking and negotiation skills.
- Strong planning and organizational skills.
- Ability to work independently.
- Preferred qualification relating to position.