IT Helpdesk Staff

The IT Helpdesk is responsible to respond to requests for technical assistance in person, via phone, and/or electronically.

• Diagnose and resolve technical hardware and software.
• Research question using available information resources.
• Advise user on appropriate action
• Follow standard helpdesk procedures
• Log all helpdesk interactions
• Administer the helpdesk software
• Redirect problems to correct resource
• Identify and escalate situations requiring urgent
• Track and route problems and requests and document
• Prepare activity reports
• Informs management of recurring problems
• Stay current with system information, changes and
• Performs other job related duties as assigned

QUALIFICATIONS:

• At least 1 Year(s) of working experience in the related field is required for this position.
• Preferably 1-4 Yrs Experienced Employee specialized in IT/Computer - Network/System/Database Admin or equivalent.

Job Types: Full-time, Permanent

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental Pay:

• 13th month salary
• Bonus pay
• Overtime pay

Ability to commute/relocate:

• Marikina City: Reliably commute or planning to relocate before starting work (required)