Description
Job Description
Responsibilities & duties:
networks
- Set up new users' accounts and profiles and resolve password issues
- Respond to service issues and requests in a timely manner
- Analyse call logs and/or ticket requests to detect common trends and underlying problems
- Test and troubleshoot issues
- Walkthrough staff or clients through a series of actions to resolve issues
- Prioritise and manage high volumes of cases at one time
Qualifications And Requirements
Skills/Attributes required:
- Highly organised
- Ability to meet deadlines
- Strong customer focus
- Experience in programming
- Experience with HTML/CSS (preferred)
- Experience with MS Office including Word, Excel, and Outlook
- Experience working with Western companies (preferred)
Qualifications/Experience required:
- Bachelor degree in Computer Science, Computer Networking and Hardware, Information
Technology or Engineering - 1-2 years experience in technical support, IT support or Software Engineer
Job Description:
Responsibilities & duties:
networks
- Set up new users' accounts and profiles and resolve password issues
- Respond to service issues and reques