EMPREGO

Technical Support- Gaming (Contract 3 Months)

Career FOS-Kuala Lumpur, Malaysia

Addressing and resolving inbound customer support inquiries

  • Working with internal cross-functional partners to resolve customer inquiries
  • Achieve & maintain target performance and on-time metrics
  • Ensure each inquiry is “resolved” form the customer’s perspective
  • Understand common customer pain-points and actively contribute to a knowledge base of resolution
  • Identify opportunities to elevate best practice positioning and help center content creation
  • Possess a service-oriented mind set and approach to work, delivers value through service
  • The ability to thrive in a dynamic, team-focused environment
  • The ability to comprehensively research and review complex problems to determine the best solution

Able to demonstrate experience developing and exercising strong judgement skills Stays cool under pressure

  • The ability to demonstrate empathy and emotional intelligence with customers while determining a solution to their needs
  • Eagerness and ability to work in fast-paced, startup-like environment
  • Self-starter/self-motivated to achieve top performance standards
  • Teachable attitude and commitment to a growth mindset in the workplace
  • Demonstrated commitment to upholding a culture centered around core values
  • Identify opportunities to improve ad products and the customer experience, serve as the VOC
  • Demonstrated ability to work and collaborate within a team
  • Ability to prioritize and manage tasks within a sometimes chaotic environment
  • Exceptional written and verbal communication skills, exceptional phone etiquette (B2 CEFR Standard at minimum)

Requirement:

  • Minimum Diploma holder
  • Fresh grad in technical background or at least 1 year CS experience
  • Contract may be extended (depend on Client)
  • Salary RM3600 - RM4000
  • Nigh shift allowance provided
  • EPF, SOCSO provided

Experience:

  • Handle US or Canada or European demographic
  • Experience (Gamer or support agent) and interest in digital Gaming and VR technology (Playstation, Nintendo, X-Box)

Expectations:

  • Capable of working in dynamic 24/7 rotational shift (There are no set schedule or block schedule it depends on volume arrival pattern - with 1 week notice)
  • Working from office, KL Sentral
  • Parking and travel not provided by company - Capable of traveling on own

More information : WhatsApp 016 3558642 BEN

Job Type: Contract
Contract length: 3 months

Salary: RM3,500.00 - RM3,900.00 per month

Schedule:

  • Rotational shift

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

  • Technical Support: 1 year (preferred)